This computer software allows you to insert Dwell chat boxes and e mail ticketing to your enterprise website or application. Using the Stay chat function, you may generate canned responses to answer regularly questioned issues routinely, assign distinctive assist brokers to chats, send out surveys to collect shopper comments, build various chat pac

Agent: Modifying status won't result in an Lively chat to transfer or near - It is continue to assigned to precisely the same agent. So in your case in point, that agent would wish to alter his standing when he will get busy - not when he already will get the chat he can't handle.I produced certain, in the course of my screening, that each of these